The Role:
- Provide an excellent customer experience via all customer communications touch points including website, telephone, email, social channels and 3rd party channels such as Trustpilot.
- Manage and processing Web-based sales enquiries via all channels with emphasis on telephone and email.
- Providing quotes and processing orders via SAP.
- Manage, investigate and resolve all customer enquiries and complaints related to the website in a friendly, fast and effective manner.
- Co-ordinating couriers, arranging collections for web, tracking orders, resolving issues regarding deliveries, raising claims for damaged web orders, compiling customs information where applicable.
- Liaise daily with the Web Packing Team on order status’, stock levels, potential order issues.
- Reporting website technical issues communicated by customers to the development team.
- Logging product quality complaints for the Technical Team to resolve.
- Assist on reception cover when resource is required.
- Process courier parcels when required for both web orders and staff members in the business. If required process parcel address labels for staff samples, web orders or complaint parcels as required.
- Booking of meetings into the calendar for staff when requested.
- Minimum 3 years’ experience in a fast-paced Customer Service role.
- Excellent focus on attention to detail and customer service.
- A confident, patient, friendly telephone manner.
- Excellent attitude with customer first focus.
- Proven track record of working to own initiative and the ability to prioritise tasks.
- Excellent ability to handle high-pressure situations.
- Excellent communication skills both written and verbal.
- Proficient with Microsoft Office.
- Willingness to learn and to take on additional responsibility is an advantage.
Why Choose Clark as your Trusted Recruitment Partner?
- Inclusive Culture: We celebrate diversity and provide equal opportunities for all.
- Supportive Experienced Recruiters: Finding the right position for the right person matters to us. We're here to help you source the best career opportunity.
- Personalised Assistance: From start to finish, we're committed to making your job search journey as smooth as possible.
