Telesales & Office Administration Support – (FMCG) / Drinks Industry
This role is responsible for the accurate and timely receipt of orders, issuing of picking lists, and providing customer support and office administration. It contributes to the smooth day-to-day running of the office and supports management and staff.
Key Responsibilities
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Take Orders via telephone, email, Procure Wizard, or other customer platforms.
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Process Orders and accurately input sales into the system.
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Daily Invoicing and route settlement.
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Customer Accounts: Set up new accounts, update pricing, and manage changes on internal and external platforms.
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Product Knowledge: Stay updated on all products and communicate new offerings to customers.
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Customer Support: Answer product and account queries promptly.
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Credit Control: Support credit processes and manage customer direct debits.
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Cash Office: Handle daily cash reconciliation and lodgements.
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Reporting: Assist the Office and Commercial Manager with reports.
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Database Maintenance: Keep customer information accurate and current.
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Filing & Archiving: Manage confidential documentation securely.
Other duties may be assigned as required.
Requirements
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Experience in Fast Moving Goods (FMCG) and/or the Drinks Industry.
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Strong persuasion and listening skills.
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Excellent telephone manner and ability to build rapport.
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Proficient in computer systems and CRM software.
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Able to work independently, prioritize, and stay organized.
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Flexible, persistent, and customer-focused.
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Excellent written and verbal communication.
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High level of confidentiality and professionalism.
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Can handle pressure and urgency in a changing environment.
Hours of Work
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Monday: 8:00am – 5:00pm
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Tuesday – Friday: 8:30am – 5:00pm
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Bank Holidays: Must work at least 2 bank holidays per year
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Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We're with you every step of the way to ensure a smooth job search.
- Ready to take the next step? Apply now.
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