Guest Relations Assistant Manager

Clark Recruitment are recruiting a Guest Relation Assistant Manager for our Kildare based client. Our client specialises in the creation and operation of luxury shopping destinations.

As a Guest Relation Assistant Manager you will be responsible for supporting the Guest Experience Manager to implement strategies in terms of Hospitality and Guest Services. This position forms part of the management team and interfaces with all the different departments. You will assist with the management of all guest services which is responsible for:

Management of all visitor enquiries comments and complaints via phone, e-mail, face to face.
Promotion of key services including Valet Service, Hands Free Shopping, Personal Shopping and Gift Card sales.
Management of coach arrivals and bookings.
Driving sign ups to database as well as promoting and providing information.

KEY RESPONSIBILITIES:

Support the Guest Experience Manager to Implement strategies for Hospitality & Guest Services.
Be the example and ambassador of Hospitality and Guest Service delivery.
Ensure that the Concierge Team, and Concierge offers standards of excellence in the welcome and customer care of all domestic and international visitors.
Partner with the Retail and Operations teams on a regular basis to ensure that the hospitality standards and services are delivered properly and consistently
Contribute in shaping and establishing critical Hospitality/Service measures, ensuring that the team understands these standards and the part they play in delivering on these.
Own, oversee and diligently manage customer complaints and customer feedback to ensure that all comments are dealt with appropriately and feedback is collated and reported to the business in a programme of continuous improvement
Identify opportunities for the introduction of new services and communicate this to the Guest Experience Manager .
Work closely with the Retail and Marketing teams to effectively plan for all key trading events and peak periods, including all key tourism and retail calendar events, such as Easter, Christmas, Chinese New Year etc
Manage and monitor KPI performance of Gift card sales, through close review, timely reporting and follow up.
Support the operation of all Guest Services.
Support the Guest Experience Manager with Weekly communication to the team of KPI’s, to ensure that all staff understand their role in delivering them.
Ensure security standards are met and adhered to at all times.
Ensure the department is fit to audit and provide an auditable trail facility.
Plan and deliver department budget, manage the payroll budget, taking appropriate action to ensure cost effectiveness, as and when required.
Consistently manage and review the performance & development of the team.

SKILLS, EXPERIENCE & QUALIFICATIONS REQUIRED:

Excellent Communicator and relationship builder
Inherently acts as an exemplary ambassador
Proven track record of operating as a successful Hospitality Manager with a Hotel or other service driven environment
Strong commercial acumen.
Demonstrable leadership skills and record of people management
Proven ability to manage a roster for a large team to include weekend and weekday shifts
Ability to plan, prioritise effectively.
Able to work individually or as part of a team
Easily collaborates across multi-functional departments.
Excellent verbal, written, interpersonal & communication skills, delivering with impact & influence
Sound critical thinking skills and solution orientated
Demonstrates drive, resilience and flexibility when working in a dynamic and fast paced environment
Flexibility in terms of working hours & pattern (including weekends and Bank Holidays
Interest in and knowledge of the local area
Strong cultural awareness
Fluent in English.- other European languages advantageous
Computer literate and fully competent in preparing regular reporting (statistical & financial)

At Clark, we stand as more than just a Recruitment Consultancy; we’re a beacon of opportunity and inclusivity. Our commitment to fostering a culture of equality and providing reasonable accommodations is unwavering. Should you require us to make any reasonable accommodations during your job search journey then please let us know.

Why Choose Clark as your Trusted Recruitment Partner?

Inclusive Culture: We celebrate diversity and provide equal opportunities for all.
Supportive Experienced Recruiters: Finding the right position for the right person matters to us. We’re here to help you source the best career opportunity.
Personalised Assistance: From start to finish, we’re committed to making your job search journey as smooth as possible.

Ready to Begin? Apply now.
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