Contact Service Agent

Are you an experienced contact service agent looking for a new opportunity in Dublin? Join our client’s dynamic team and be part of a fast-paced environment where your interpersonal and communication skills will shine. You’ll play a crucial role in delivering exceptional customer experiences and achieving team targets within the contact centre setting.

Key Responsibilities:

  • Represent the business professionally, ensuring outstanding customer interactions.
  • Collaborate effectively within a high-performing team to meet individual and collective targets.
  • Demonstrate a passion for exceeding goals and maintaining positive customer experiences.
  • Show resilience, motivation, and a drive to excel, even in challenging situations.
  • Maintain strong communication and listening skills essential for effective customer service.
  • Manage high call volumes efficiently and follow current scripts.

Additional Responsibilities:

  • Escalate issues promptly to the line manager.
  • Provide accurate and specific advice to customers at all times.
  • Foster a positive team environment and promote good attitudes.
  • Drive continuous improvement through KPIs and quality measures.
  • Participate in cross-training to develop skills aligned with departmental goals.

Qualifications and Experience:

  • Minimum 2 year of customer service experience in a fast-paced call centre environment.
  • Excellent telephone etiquette and communication skills.
  • Proven track record of delivering high-quality customer service.
  • Proficient in Microsoft Office Suite and professional computer literacy.

Join our client’s team where your skills will contribute to a positive work environment and your career growth will be supported. Apply now and take the next step in your customer service career!

For more information, contact Niamh Flynn on 045 881 888 or email niamh@clark.ie
At Clark, we stand as more than just a Recruitment Consultancy; we’re a beacon of opportunity and inclusivity. Our commitment to fostering a culture of equality and providing reasonable accommodations is unwavering. Should you require us to make any reasonable accommodations during your job search journey then please let us know.

Why Choose Clark as your Trusted Recruitment Partner?

  • Inclusive Culture: We celebrate diversity and provide equal opportunities for all.
  • Supportive Experienced Recruiters: Finding the right position for the right person matters to us. We’re here to help you source the best career opportunity.
  • Personalised Assistance: From start to finish, we’re committed to making your job search journey as smooth as possible.

Ready to Begin? Apply now.
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