We are working with our client in Co. Kildare to recruit a Group Call Centre Coordinator to join their well established, dynamic team. This role is office based. It is a part-time position circa 5 hours a day. The role is two shifts which alternate: 8:30am – 1:30pm; 1:30pm – 6pm. You will be required to work every 3rd Saturday. Full training will be provided.
Your duties will include;
· Manage group phone system, picking up calls that are unanswered
· Dealing with customers in a courteous and professional manner
· Liaising with internal departments regarding customer queries and urgent issues
· Identify customer needs and provide solutions where possible
· Preparation of reports and analysis for management
- Adhoc administration duties as required
You will have;
· Minimum of 5 years experience in a customer focused administration role
· A people focused approach, patient and empathetic
· Ability to work on own initiative and as part of a team
· Good communication, listening and interpersonal skills
· Diligent with a flexible approach to work
· Good Computer Skills including MS Office
This is a full time permanent role offering a secure position, a progressive working environment and continuous development & training opportunities.
Please send a copy of your CV to Edel
