We are partnering with our client to recruit for a Work Control Administrator. This is a full time permanent role based in Baldonnell, Co. Dublin. Please see below job specifications and requirements.
Reporting to: National Service Manager
The role will include:
- Calling customers to obtain meter readings
- Entering readings into the system
- Monitoring the status of meter reading collection
- Identifying and addressing blockages and barriers to obtaining readings
- Analysing meter reading information
- Providing updates and reports on the status of meter readings
- Answering the telephone and dealing with customer queries and requirements.
- Handling orders for customers, logging service calls, and inputting toner orders.
- Providing a high standard of service at all times, ensuring positive engagement with the customer.
- Covering Reception when Receptionist is absent.
Essential skills and experience are:
- Strong customer-facing (telephone) skills
- Excellent telephone manner (including calling to obtain information)
- Good at influencing and persuading on the telephone
- Ability to work with minimum supervision and use own initiative
- Committed, enthusiastic and flexible
- Data entry and computer skills
- Excellent analytical and administration skills with demonstrated strong attention to detail
- Committed, enthusiastic and flexible
- Experience of working in an office environment in a customer facing (telephone) role
- Working as part of a team and coping well under pressure
- Essential - own transport due to location
For more information on this role, please contact Edel Smyth.