B2B Integrations Operational Support
This is an exciting opportunity for an energetic, self-motivated and customer focused individual to join a leading global company as part of their Business-to-Business Integrations team.
The role is a customer facing position, acting as a single point of contact for our clients Sales Centres (SCs) as well as global customers. Besides the on demand set-up/ maintenance/ 1st level troubleshoot of e-catalogues (dynamic/ static) via platforms or direct with customers, you will be the single point of contact for any type request/ question regarding the management of global platforms for B2B integrations as well as non B2B integrations related topics, such as sourcing requests/ quality and complaint mgmt.
You will play a crucial role in the set-up process of backend integrations, with main responsibilities in coordination and communication between customer, SC, and IT. Working closely with the other B2B Integrations team members, you will monitor e-catalogue and backend integration usage whilst working on continuous process improvements.
Responsibilities:
- Co-ordinate the creation/ maintenance of static catalogues.
- Setup/ maintain/ troubleshoot dynamic catalogues with or without platform involvement
- Monitor usage of dynamic catalogues and feedback to local sales organisations
- Collect customer requirements and requests for back-end integration
- Coordinate meetings between the internal IT and customer. leading documentation transfer testing and partner set up.
- Support the internal communication and training process prior to Go Live for new integrations.
- Provide continued support on error analysis to SC for optimising existing integrations
- Act as Subject matter expert (SME) for questions /requests regarding transacting / sourcing/ quality and complaint mgmt related to B2B integrations and non- B2B integration topics when it comes to the usage of eProcurement platform such as SAP Ariba, Coupa and others.
- Coordinate requests from global strategic accounts on desired platform usage/ activities
- Strive for a continuous improvement of any kind of process involved in the activities
- Proactively identify, resolve, escalate and communicate issues related to any of the above-described responsibilities.
You will have
- A BA, BSc. Degree or relevant third level qualification
- Fast and accurate project execution, flexibility and the ability to work in a fast-paced matrix organisation.
- Strong customer orientation and attention to detail, excellent organisational skills with a positive, can-do approach and great interpersonal skills.
- Previous exposure to eCommerce principles and marketplace/platform providers (such as SAP Ariba, Coupa etc.) preferred.
- Proficient in working with MS Office (E.g. Excel, Sharepoint) as well as SAP, SFDC. High IT affinity is seen as a plus.
- You will enjoy being part of a virtual team with an ability to use initiative and to work independently. While being office based, you will have the opportunity to travel and meet with your teammates from around the globe on a quarterly basis
- Your strong verbal and written communication skills will be highly regarded.
- Fluent English language is a must with an additional language an advantage
Please send your CV in confidence to Edel Smyth, careers@clark.ie
or contact her on +353 45 881888.
