Clark Temporary are recruiting for a Customer Care Representative to join a team located in Rathcoole. This is a temporary contract that may become a permanent role for the right candidate. This position is based onsite with the option of a hybrid working environment. The ideal candidate will be Fluent in at least two languages but preferably more -Fluent in English and any of the following languages - German, French, Italian. This role requires an immediate start.
The Customer Care Representative position is about looking after your customers exceptionally well, building relationships both inside and outside of the organisation, being engaged and motivated to do the very best job that you can and contributing every day to the high performance of the Customer Care team. Our standards and expectations are high and so taking the initiative and using your previous experience in this position is crucial. The role is varied, and so good training and support will be given to make sure you are comfortable in your role. This role offers a great opportunity to someone who really wants to work in a progressive company and wants to develop themselves further. If you are enthusiastic, passionate about customer service and enjoy working in a positive, collaborative environment, then this role could very well be a fit for you.
Essential Duties and Responsibilities
- Interacting with internal and external customers daily by email, phone, teams etc
- Taking a proactive approach with all our customers (internal and external).
- Communicate price quotations, handle requests for general product information, efficient order processing, scheduling services for customers
- Ensuring that company operating procedures, guidelines and policies are always followed
- Attention to detail is hugely important.
- Taking full ownership and responsibility for all queries that our customers may have and following up to make sure they have been looked after effectively.
- Ensure any “hand off” to another department following triage is done efficiently and comprehensively.
- Building relationships both cross functionally and directly with customers to ensure customers receive their order on time, in full and as requested.
- Work with the rest of the Customer Service team to effectively manage the day to day activities – e.g. Service Cloud
- Grow and develop within your role as the department evolves over time.
- Perform all other related duties as assigned.
Qualifications
- Education: Third Level diploma (preferably Scientific) or Equivalent Business Experience
- Experience: 3+ years of customer service experience
- Pharmaceutical Industry Experience: Preferable
- Language: Fluent in at least two languages but preferably more -Fluent in English and any of the following languages - German, French, Italian
- Other:
- Customer Service/Order entry
- Keyboard Accuracy and Speed
- Excellent verbal and written communication skills
- Attention to Detail
- Software - SAP experience, Microsoft Windows/Office, Service Cloud
Clark Temporary are recruiting for a Customer Care Representative to join a team located in Rathcoole. This is a temporary contract that may become a permanent role for the right candidate. This position is based onsite with the option of a hybrid working environment. The ideal candidate will be Fluent in at least two languages but preferably more -Fluent in English and any of the following languages - German, French, Italian. This role requires an immediate start.
The Customer Care Representative position is about looking after your customers exceptionally well, building relationships both inside and outside of the organisation, being engaged and motivated to do the very best job that you can and contributing every day to the high performance of the Customer Care team. Our standards and expectations are high and so taking the initiative and using your previous experience in this position is crucial. The role is varied, and so good training and support will be given to make sure you are comfortable in your role. This role offers a great opportunity to someone who really wants to work in a progressive company and wants to develop themselves further. If you are enthusiastic, passionate about customer service and enjoy working in a positive, collaborative environment, then this role could very well be a fit for you.
Essential Duties and Responsibilities
- Interacting with internal and external customers daily by email, phone, teams etc
- Taking a proactive approach with all our customers (internal and external).
- Communicate price quotations, handle requests for general product information, efficient order processing, scheduling services for customers
- Ensuring that company operating procedures, guidelines and policies are always followed
- Attention to detail is hugely important.
- Taking full ownership and responsibility for all queries that our customers may have and following up to make sure they have been looked after effectively.
- Ensure any “hand off” to another department following triage is done efficiently and comprehensively.
- Building relationships both cross functionally and directly with customers to ensure customers receive their order on time, in full and as requested.
- Work with the rest of the Customer Service team to effectively manage the day to day activities – e.g. Service Cloud
- Grow and develop within your role as the department evolves over time.
- Perform all other related duties as assigned.
Qualifications
- Education: Third Level diploma (preferably Scientific) or Equivalent Business Experience
- Experience: 3+ years of customer service experience
- Pharmaceutical Industry Experience: Preferable
- Language: Fluent in at least two languages but preferably more -Fluent in English and any of the following languages - German, French, Italian
- Other:
- Customer Service/Order entry
- Keyboard Accuracy and Speed
- Excellent verbal and written communication skills
- Attention to Detail
- Software - SAP experience, Microsoft Windows/Office, Service Cloud
