Credit Controller required for an immediate start for our client located in Naas. with the option to work remotely. This position requires an immediate start.
Desirable Skills:
- Previous exposure working in a finance, credit and collections environment, numerate, with the ability to understand, interpret and communicate complex accounts and financial reports.
- High priority to Customer Service and excellent People Skills.
- Proven track record of achieving targets and working without being supervised.
- The ability to manage issues in a timely manner without escalating to the team leader unless needed.
- Ability to maintain a high level of accuracy whilst meeting deadlines.
- Excellent organisational and communication skills both written and verbal.
- Competent in Excel (Filters & VLookups) and Word.
- Call or shared service center experience would be an advantage.
- Credit Qualifications (CICM, IICM, ICMT) would be desirable.
- This role will predominantly be based working from home with flexibility for regular office visits.
As the Credit Controller you will be responsible for the following;
- Maintain your own set of accounts and ensure collection activity is in line with the current process
- Debt collection by telephone and email – typically making 50 to 70 calls per day.
- Convert customers to direct debit while ensuring accurate collection activity is maintained at all times.
- Manage a high-level workload and pick up any ad hoc projects to support the department.
- Assist to resolve customer related issues and complaints, including all customer communications.
- Assisting to develop and disseminate appropriate debt information, ensuring outstanding customer queries are thoroughly investigated and escalated through the Credit Control function.
- Achieve monthly cash targets and maintain high quality and consistent working standards on a monthly basis.
- Ensure all processes are adhered to and make suggestions where improvements are needed.
- Ensuring constant improvement against customer satisfaction measures and internal operational measures with regard to the customer’s issues.
